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Ordering & Delivery

All you need to know about ordering and delivery, from how long your order will take to arrive to how much it will cost. When placing an order, you will be asked to register and provide your personal or company details. All prices are quoted in UK Sterling and the price you see is the price you pay. There are no hidden charges. Our checkout process is quick and easy and will only take a few minutes. All products listed in our website are available to purchase for home delivery.

Delivery

Delivery Times

Products listed on this website have an estimated despatch time of 3 to 5 days. We constantly monitor and update despatch times to ensure that products are available in stock at the time you add a product to your shopping basket. We will send you a despatch confirmation email as soon as your order is ready for despatch, along with the appropriate tracking details.

Delivery Costs

The cost of delivery of your order is determined by the value of the goods you've ordered as well as the delivery address location and the weight and size of the parcel. The cost of delivery is calculated as you add items to the shopping basket and is confirmed in the checkout process after you have entered your delivery address. Orders with a value over £35 will receive free standard UK delivery. This is deducted automatically in your shopping basket.

Standard UK delivery is a 3 to 5 day service and costs £3.95. Express UK delivery is a 1 to 2 day service and costs £8.95. You will get the choice to choose your postage option after entering your address information. Please note that these are not guaranteed times and should not be relied upon as such. Beyond what we say on this page or otherwise on the website, we cannot be more specific about availability.

UPS

All our deliveries are made through either UPS, APC or Hermes. These couriers will attempt delivery between Monday and Friday from 8.00am until 8.00pm. If you are not around to accept your parcel, the driver may leave it with a neighbour or in a 'safe place', if they think it is safe to do so. A delivery card will be posted through your door to let you know this has been done. If they are unable to deliver your parcel securely directly to you the first time, the driver will leave a card. Please read this card as it will tell you whether they will deliver the parcel again tomorrow, your parcel has been left with a neighbour or your parcel has been taken to your local depot.

Ordering & Payment

Shopping with us couldn't be easier. Our checkout process is quick and easy and will only take a few minutes. If you'd like to purchase a product, click the add to basket button on the product page. Once you've added an item to your shopping basket you can continue shopping until it contains all the items you'd like to order. You can access the contents of your basket at any time by clicking the shopping basket link, which is displayed at the top of every page. In the shopping basket, you can remove or change the quantity of anything you've added.

When you've finished shopping and would like to place the order and pay, simply head to the shopping basket. Once at the basket, check that what you've added is correct, add your billing and delivery information, read and accept our terms and conditions, choose your payment method and then confirm the order. The next step takes you to the SagePay or PayPal website (depending on your choice) for secure online payment. We accept all major cards including Visa, Mastercard, Switch, American Express, Solo and Maestro.

After you've submitted your order, we'll send you an order confirmation via e-mail containing a summary of your order and a unique order number. Then just sit back and wait for your delivery to arrive. We take all reasonable care to make our site secure and your details are entered on a secure area of the payment providers website. No card or payment details are stored by Green Jem at any time.